Chapter 1 : Introduction to Cloud Computing & Salesforce

1. Introduction to CRM?
2. Why CRM? – Salesforce Market Status and Current Job Market Demand
3. Cloud Computing – Overview (Sales, Service & Marketing Cloud)
4. What is Software-as-a-Service (SaaS)?
5. What is Platform-as-a-Service (PaaS)?
6. What is Infrastructure-as-a-Service (IaaS)?
7. What is Salesforce.com?
8. com CRM Editions

Chapter 2 : Salesforce Application elements – Start getting familiar with SFDC

1. Creating Application, and Objects
2. Standard Objects (Popular Objects – Accounts, Contacts, Opportunity, Lead, Campaign, Products, Forecasts, Solution, Cases, Chatter)
3. Home Page, Tabs, Records, Detail Page, Side Bar,
4. Related List, Customizing Standard Objects
5. Need & Creation of Custom Object
6. Standard Fields, and Creating Custom Fields
7. Types of fields – Master-Detail, Lookup, Many to Many relationship (Use & Examples)
8. Roll-up Summary Field – Use & Example
9. Formula Fields – 5 Examples
10. Junction Object

Chapter 2 : Salesforce Application elements – Start getting familiar with SFDC

11. Managing Page-layouts – Related Lists, Buttons, and Read Only Fields on Layout.
12. Record Type – Purpose and Examples
13. Difference between Production & Sandbox Orgs and Purpose

Chapter 3 : Data Validation

1. Data Quality Need Explanation
2. Validation Rules – (Purpose and examples)
3. Record Locking with Validation Rules

Chapter 4 : Workflows

1. Workflow Rules – Types
2. Field Updates & Email Alert with examples
3. Complex example of Workflow

Chapter 5 : Approval Process

1. Business process of Approvals
2. Simple Approval Process
3. Branch Approval Process

Chapter 6 : Users and Security

1. User Setup – types and licenses, Login History
2. Roles & Profiles
3. Record, Object and Field Level Security
4. Managing Users – OWDs
5. Sharing Rules
6. Groups & Queues

Chapter 7 : Organization Data

1. Email Templates
2. Outbound Messages – Purpose
3. Data Loader – Purpose and Example
4. Import Wizard Purpose

Chapter 8 : Reporting

1. Purpose of Reports
2. Tabular, Summary and Matrix Reports (Examples of each)
3. Join Reports
4. Analytic Snapshots
5. Report Type and Purpose (Example)
6. Dash board Creation and purpose, home page layout.

Chapter 9 : Lightening

1. Lightning Framework Overview and Prerequisites
   • Create a Developer Account and setting up the Custom Domain
   • Lightning component framework Overview
   • Creating a Lightning Component and Lightning App
   • Attributes in Lightning Components and Lightning Apps
   • Reusability of the Lightning Components and Component Composition
2. Lightning App Builder and Design Resource
3. Lightning Pages, Lightning Custom Tab
4. Design Resource and Property of a component
5. Using Lightning App and Lightning Component in different areas of Application
6. Overriding the Custom Action with Lightning Design System Bundle
7. Lighting App as an Application
8. Using Lightning App in Visualforce Page using Lightning out
9. Designing a reusable Datatable with Lightning Component

Chapter 10 : Development

1. SOQL & SOSL
2. Introduction to OOPS Concept
3. com IDE & Eclipse
4. Debug & System Log – Purpose and Use
5. Developer Console
6. Collection – List, Set, Map
7. Apex Trigger Introduction & Implementation– (3 simple and 2 Complex examples)
8. Apex Classes (3 simple and 2 complex example)
9. API familiarity’
10. Apex Test Classes

Chapter 11 : Visual force Development

1. Introduction to Visual force (Examples)
2. Standard Controllers
3. Standard List Controllers
4. Controllers and Controller Extensions
5. Overriding Buttons, Links, and Tabs with Visual force
6. Components – Intro
7. Dynamic Visual force Bindings & Components –Intro
8. Learn about the capabilities of the Visualforce framework
9. Incorporate Visualforce pages into Salesforce Construct expression bindings and incorporate
10. Salesforce into Visualforce pages with Visualforce tags
11. Use Visualforce tags to create page layouts, input forms, output tables, custom components; 
12. Create partial page refreshes on JavaScript event
13. Learn about the functionality that comes with Visualforce standard controllers
14. Find out when Apex is required for creating custom controllers or extensions

Service Cloud – Introduction and CTI introduction

Chatter, Community Sites, Site.com Introduction

Salesforce-to-Salesforce, Salesforce to External Web-Services Introduction and Examples

WebServices Integrations Introduction